CC-LIT offers full warranty and return services from points of service in Athens and Thessaloniki.
Combined with serial number tracking and online refund approval, we have one of the best infrastructures to monitor product warranties.
- electronic refund application with time warranty, serial number and customer check.
- pre-approval by issuing a Return Authorization Number (RMA)
- possibility for the customer to approve a charge for cases not covered by the warranty.
- return to the partner or directly to the manufacturer.
- customer satisfaction with immediate inventory replacement, repair by the manufacturer or credit or a combination according to the partner's instructions.
- visual inspection of returns according to the partner's instructions.
- technical inspection or repair according to the instructions of the assistant.
- all steps of the return process are recorded and are available to the client and the partner in real time through our web pages.
If our standard procedures do not cover you or you have special requirements, there is no problem, we can work together to create a solution for you.